Draft. This page is being reviewed by our lawyer and may change before Baiza launches.
Terms of use
Last updated: 14 November 2026
1. What Baiza is
Baiza is a marketplace app. Sellers show and sell their own products, including on live video. Sellers are independent businesses: the contract of sale is between the buyer and the seller. Baiza provides the app, holds the payment safely and helps settle disputes.
2. Your account
You must be 18 or older. You sign in with your own phone number and are responsible for what happens on your account. Never share your sign-in codes.
3. Buying
- Prices are in Ghana cedis and are set by the seller. The total, including any delivery fee, is shown before you pay.
- You pay with Mobile Money or card through Paystack. Baiza holds the money and releases it to the seller after you confirm you received the order, or automatically 48 hours after it is marked delivered if you have not reported a problem.
- Only pay inside the Baiza app. Payments made outside the app are not protected.
4. Problems and refunds
If your order does not arrive, or is not what was shown, report it in the app before the money is released. Baiza will look at the order, the messages and any photos, and decide whether to refund you or release the money to the seller. Refunds go back to the payment method you used.
5. Selling
- Sellers must pass an identity check with a Ghana Card and give a Mobile Money number in their own name.
- Describe products truthfully, show the real price, and send orders on time.
- Baiza charges a commission on the product price of each completed order. The rate is shown to you before you start selling and on each order.
- Payouts are sent to your Mobile Money after review, normally once a day.
- Sellers are responsible for their own taxes and for obeying the law on what they sell.
6. What is not allowed
Illegal, stolen, fake or unsafe goods; weapons; drugs; alcohol and tobacco; medicines and herbal products with health claims; adult content; betting; financial schemes; hateful or abusive behaviour in lives and comments; and asking buyers to pay outside the app.
7. Sponsored posts
Advertising in the app is always marked "Sponsored".
8. Suspension
We may suspend or close accounts that break these terms or put others at risk. Money for open orders is refunded or paid out as the orders are resolved.
9. Our responsibility
We work to keep Baiza running safely, but we do not make or inspect the products sold. Nothing in these terms removes rights you have under the laws of Ghana.
10. Changes and law
We may update these terms and will tell you in the app when we do. These terms are governed by the laws of Ghana.