Draft. This page is being reviewed by our lawyer and may change before Baiza launches.

Privacy policy

Last updated: 14 November 2026

This policy explains what personal data Baiza collects, why, and your rights under Ghana's Data Protection Act, 2012 (Act 843).

What we collect

• Everyone: your phone number (to sign in), your name and city, your delivery address and landmark when you order, your orders, reviews and live comments.
• Sellers: shop details, your Mobile Money number for payouts, and photos of your Ghana Card and a selfie to check who you are.
• Riders: the same identity photos, your driving licence and vehicle details, and your location only while you are online for deliveries. We keep only your latest position, never a history, and delete it when you go offline.
• Your phone: a notification token so we can send order updates, and a random number made by the app so we can count how many phones saw a sponsored post. This number is not your phone number and is not linked to your account.

We do not collect your Mobile Money PIN. Baiza will never ask for it.

Why we use it

• To run your account, orders, payments, deliveries and refunds.
• To check sellers and riders and prevent fraud.
• To send you order updates by notification or SMS.
• To settle disputes and meet legal and tax duties.

We do not sell your data. We do not use outside advertising networks or trackers, and we do not build advertising profiles of you.

Who we share it with

• The other side of an order: the seller (and rider, if one delivers) sees your name, phone number and delivery address for that order.
• Service providers that work for us: Paystack (payments), our SMS provider, Google Firebase (notifications), LiveKit (live video) and Cloudflare (storage and security). Some of these process data outside Ghana.
• Authorities, when the law requires it.

How we protect it

Identity photos are stored privately and can only be opened by our reviewers through links that expire in minutes. Mobile Money numbers are hidden in our logs. Connections to Baiza are encrypted.

How long we keep it

We keep account data while your account is open. Order and payment records are kept for the period the law requires for tax and accounting. Identity photos of sellers and riders are deleted after they stop selling or riding, once the legally required period has passed.

Your rights

You can ask to see your data, correct it, delete it, or object to how we use it. Email privacy@baizagh.com from any address and include the phone number on your account. You can also complain to the Data Protection Commission of Ghana.

Children

Baiza is for people aged 18 and over.